Terms & Conditions
These Terms & Conditions apply to purchases made from Floristry Supplies.
Floristry Supplies is a trading name of Rays Florist Ltd, a company registered in England and Wales under company number 05753752.
References in these Terms & Conditions to “Floristry Supplies”, “we”, “us” and “our” mean Rays Florist Ltd trading as Floristry Supplies. References to “you” and “your” mean the person or business placing an order with us.
Please read these Terms & Conditions carefully before placing an order.
Nothing in these Terms & Conditions affects any statutory rights you may have as a consumer.
Products and Product Information
We make every reasonable effort to ensure that product descriptions, photographs, dimensions, specifications, colours and prices shown on our website are accurate.
Product images are for illustrative purposes. Due to differences in lighting, photography, screen displays and manufacturing processes, colours and appearance may vary slightly from those shown.
Where dimensions are provided, customers should check these carefully before ordering to ensure that the product is suitable for their requirements.
Some products, particularly glassware, ceramics and other handmade or manufactured items, may have minor variations in colour, dimensions, finish, texture, shape or appearance. Such minor variations are not normally considered defects provided the product remains consistent with its description and intended use.
We reserve the right to amend product information, specifications and prices where necessary.
Prices
All prices displayed on our website are in pounds sterling (£) and include VAT at the applicable rate unless otherwise stated.
Delivery charges, where applicable, are shown separately during checkout before you place your order.
We take reasonable care to ensure that prices displayed on our website are correct. However, errors may occasionally occur.
If we discover an obvious pricing error before accepting your order, we will contact you and give you the option of purchasing the item at the correct price or cancelling your order. We will not be obliged to supply goods at an obviously incorrect price where the pricing error could reasonably have been recognised as an error.
Placing an Order and Contract Formation
When you place an order through our website, you are making an offer to purchase the goods in your order subject to these Terms & Conditions.
An automated order acknowledgement or payment confirmation does not necessarily constitute our acceptance of your order.
Our acceptance of your order, and the formation of a contract between us, takes place when we confirm that your order has been accepted or when the goods are dispatched, whichever occurs first.
We reserve the right to decline or cancel an order before acceptance, including where goods are unavailable, there has been an obvious pricing or product information error, payment cannot be authorised, or we reasonably suspect fraudulent or unauthorised activity.
If payment has already been taken for an order that we are unable to accept, the relevant amount will be refunded.
Payment
Payment must be made using one of the payment methods offered during checkout.
Orders will normally only be processed once payment has been authorised.
All payments are subject to the terms and security procedures of the relevant payment provider.
Availability
All products are subject to availability.
We make every reasonable effort to maintain accurate stock information, but occasionally an item may become unavailable after an order has been placed.
If we are unable to supply an item, we will contact you as soon as reasonably possible and will offer an appropriate alternative where suitable or provide a refund for the unavailable item.
Delivery
We deliver to the areas and destinations shown on our website.
Available delivery services, estimated delivery times and charges are displayed during checkout.
Delivery times are estimates unless we expressly state that a particular delivery service is guaranteed.
We make every reasonable effort to dispatch and deliver orders within the stated timescales. Occasionally deliveries may be delayed due to circumstances outside our reasonable control.
If we become aware of a significant delay, we will endeavour to keep you informed.
Nothing in these Terms & Conditions limits any statutory rights you may have in relation to delivery.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address, postcode and any relevant delivery instructions.
Please check your delivery information carefully before submitting your order.
We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer, except where we are legally responsible.
Where additional delivery or return charges are incurred because an incorrect or incomplete address has been supplied, we reserve the right to recover the reasonable costs incurred.
Delivery Instructions and Safe Places
Where you provide instructions requesting that an order is left in a particular place or with another person, our courier may follow those instructions where it is reasonable and safe to do so.
Once an order has been delivered in accordance with the delivery instructions provided, we cannot accept responsibility for subsequent loss, theft or damage except where we are legally responsible.
Checking Your Delivery
Please check your order as soon as reasonably possible after delivery.
If an item appears to be damaged, faulty, missing or incorrectly supplied, please contact us promptly so that we can investigate and resolve the issue.
For goods damaged in transit, we ask that you notify us as soon as possible, preferably within 48 hours of delivery. This helps us to investigate the matter and make any necessary claim with our courier.
The 48-hour request does not affect your statutory rights.
Damaged Goods and Packaging
If an item has been damaged in transit, we may ask you to provide photographs showing:
- the damaged item;
- the item within its packaging;
- the internal packaging;
- the external packaging; and
- the courier or shipping label.
Please retain the damaged goods and all packaging until we have advised you whether they need to be returned or disposed of.
Where goods are confirmed as faulty, damaged in transit or incorrectly supplied by us, we will provide an appropriate remedy in accordance with your legal rights.
Where a return is required because the goods are faulty, damaged or incorrectly supplied, we will be responsible for the reasonable cost of returning them.
Consumer Purchases
For the purposes of these Terms & Conditions, you are a consumer where you are an individual purchasing goods wholly or mainly for purposes outside your trade, business, craft or profession.
Consumers have statutory rights in addition to the provisions contained in these Terms & Conditions. Nothing in these Terms & Conditions is intended to exclude or restrict those rights.
Refunds & Returns Policy
Consumer Returns – Change of Mind
If you are purchasing from us as a consumer, you generally have the right to cancel an online order and return unwanted goods without giving a reason.
You must notify us that you wish to cancel within 14 days of receiving your order. Once you have notified us, you then have a further 14 days in which to return the goods.
To arrange a return, please contact us via our Contact Us page, quoting your order number. We will then provide you with return instructions.
Goods should be returned securely packaged and, where reasonably possible, in their original packaging.
You are entitled to inspect the goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a similar way to how you might inspect goods in a shop.
We reserve the right to make an appropriate deduction from your refund where handling beyond what is reasonably necessary to inspect the goods has resulted in a reduction in their value.
Unless the goods are faulty, damaged, incorrectly supplied or we have agreed otherwise, you are responsible for the cost of returning unwanted goods to us.
You are responsible for ensuring that returned goods are appropriately and securely packaged for their safe return. This is particularly important for fragile products such as glassware and ceramics.
We strongly recommend obtaining proof of postage and using an appropriate tracked and insured delivery service.
Refund of Delivery Charges for Consumer Cancellations
Where you exercise your statutory right to cancel an online order, we will refund the price paid for the goods together with the cost of our least expensive standard delivery service applicable to the order.
If you selected an enhanced, express, timed or otherwise more expensive delivery service, any additional delivery charge above the cost of our standard delivery service will not be refunded unless required by law.
Consumer Refunds
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
We will process refunds without undue delay and within the timescales required by law.
Where goods are being returned following cancellation, we may withhold the refund until we have received the goods back or you have supplied evidence that the goods have been returned, whichever occurs first.
Exceptions to Consumer Cancellation Rights
Certain goods may be excluded from the statutory right to cancel where an exemption provided by law applies.
These may include, for example:
- goods made to your specifications or clearly personalised;
- goods liable to deteriorate or expire rapidly; and
- sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed, where the relevant legal requirements are met.
This does not affect your legal rights where goods are faulty, damaged, incorrectly supplied or not as described.
Business-to-Business (B2B) Sales and Returns
For the purposes of these Terms & Conditions, an order will be treated as a business-to-business (B2B) transaction where the goods are purchased wholly or mainly for use in connection with a trade, business, craft or profession.
B2B Returns
B2B customers do not have an automatic right to cancel or return goods because they are no longer required, are unsuitable for their intended purpose, or because the incorrect size, quantity or product has been ordered.
Customers purchasing for business use are responsible for checking product descriptions, dimensions, quantities and specifications before placing an order.
We may, at our sole discretion, agree to accept the return of unwanted B2B goods.
Any such return must be authorised by us in advance and may be subject to a reasonable restocking or administration charge.
Where a B2B return is accepted, the customer is responsible for all return carriage costs and for ensuring that the goods are returned safely, securely packaged, unused and in a resaleable condition.
We reserve the right, subject to applicable law, to refuse or reduce any credit for goods returned damaged, used, incomplete or otherwise not in a resaleable condition.
Any agreement by us to accept a B2B return on one occasion does not create an obligation for us to accept returns on any previous or future order.
Nothing in this section excludes or restricts any rights or remedies that a business customer has under applicable law in relation to goods that are faulty, damaged, incorrectly supplied or do not correspond with their description.
B2B Delivery and Inspection
Business customers should inspect goods promptly following delivery and notify us as soon as reasonably possible of any visible shortage, damage or incorrect goods.
Where goods have been damaged in transit, notification within 48 hours is requested wherever reasonably possible to assist us with investigating the matter with our courier.
Refused and Undeliverable Deliveries
Please ensure that someone is available to receive the delivery where required and that any delivery instructions provided are accurate.
Where an order is returned to us because delivery has been refused, the address supplied was incorrect or incomplete, or the courier was unable to complete delivery for reasons attributable to the customer, we reserve the right to deduct or recover the reasonable costs incurred in returning the order to us and, where applicable, any costs associated with re-delivery.
This does not affect your statutory rights, including your rights where goods are faulty, damaged, incorrectly supplied or where a consumer has validly exercised a statutory right to cancel.
Fragile Products
Many of the products we sell, including glassware, ceramics and certain floristry sundries, are fragile.
Customers are responsible for checking product dimensions and specifications before ordering to ensure that the product is suitable for their requirements.
Where a customer is responsible for returning a fragile item, the item must be appropriately packaged to protect it during transit.
We recommend retaining the original packaging until you are satisfied that the goods are suitable and undamaged.
Nothing in this section affects your statutory rights.
Promotions and Discount Codes
From time to time we may offer promotional codes, discounts or special offers.
Unless otherwise stated, promotional codes cannot be used in conjunction with another offer and must be entered at the appropriate stage of checkout.
Promotions may be subject to additional terms, expiry dates, minimum order values, product exclusions or other reasonable conditions which will be stated with the relevant promotion.
We reserve the right to withdraw or amend a promotion where reasonably necessary, but this will not affect orders already accepted using the promotion.
Website Information
We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.
We may update or amend website content, product information, availability, specifications and prices from time to time.
We do not guarantee that the website will always be available without interruption or that it will be completely free from technical errors.
Nothing in these Terms & Conditions excludes liability which cannot lawfully be excluded.
Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, branding and original images, is owned by or licensed to Floristry Supplies / Rays Florist Ltd and is protected by applicable intellectual property laws.
Content may not be reproduced, distributed or used for commercial purposes without our prior permission except where permitted by law.
Personal Information and Privacy
We process personal information in accordance with our Privacy Policy and applicable data protection legislation.
Information supplied when placing an order will be used as necessary to process your order, take payment, arrange delivery, communicate with you about your order and meet our legal and regulatory obligations.
Please refer to our Privacy Policy for further information about how we collect, use and protect personal information.
Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
For consumer customers, nothing in these Terms & Conditions excludes or restricts any liability or legal remedy that cannot lawfully be excluded or restricted.
For B2B customers, to the fullest extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of anticipated savings or loss of business opportunity arising from the supply or use of goods.
Nothing in this section affects any liability which cannot legally be limited or excluded.
Events Outside Our Reasonable Control
We will not be responsible for a failure or delay in performing our contractual obligations where that failure or delay results from events outside our reasonable control.
Such events may include severe weather, transport disruption, courier network disruption, strikes, natural disasters, failures of telecommunications or utilities, government action or other circumstances which we could not reasonably prevent.
Where such an event materially affects an order, we will take reasonable steps to minimise the impact and will contact you where appropriate.
Nothing in this section affects any statutory rights which cannot legally be excluded.
Changes to These Terms & Conditions
We may amend these Terms & Conditions from time to time to reflect changes in our business, website, services or applicable law.
The Terms & Conditions applicable to your purchase will normally be those in force at the time your order is placed.
Changes to these Terms & Conditions will not retrospectively alter an existing contract unless required by law or agreed between us.
Governing Law
These Terms & Conditions and any contract between us are governed by the laws of England and Wales.
If you are a consumer, you will retain any mandatory rights you have regarding where legal proceedings may be brought.
For B2B transactions, the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.
Contact Us
If you have any questions regarding an order, delivery, return or these Terms & Conditions, please contact us using the Contact Us page on our website.
When contacting us about an existing order, please provide your order number wherever possible.
Business Information
Floristry Supplies is a trading name of Rays Florist Ltd.
Rays Florist Ltd
Registered in England and Wales
Company Registration Number: 05753752
Registered Office:
151 Ash Hill Road
Ash
Aldershot
Hampshire
GU12 5DW
United Kingdom
For enquiries regarding orders, deliveries, returns or these Terms & Conditions, please contact us using the Contact Us page on our website.