Common Questions and FAQ's

Simply browse our website, add the products you'd like to your basket, and follow the secure checkout process. You can pay by debit card or credit card via our secure payment gateway.

No, you can check out as a guest. However, creating an account lets you view past orders, save addresses, and check out faster in the future.

Please contact us as soon as possible. We may be able to make changes or cancel the order if it hasn't already been dispatched.

Yes! Many of our products are available in bulk packs at discounted rates. Ideal for professional florists, event planners, or bulk buyers.

We stock a wide range of floristry supplies including floral foam, vases, flower wraps, ribbons, wire, bouquet holders, sprays, presentation bags, sundries, and more.

Yes, we offer special seasonal ranges for Christmas, Valentine's Day, Mother’s Day, Easter, and other key floral events throughout the year.

Absolutely. We supply high-quality, trade-level products used by professional florists, event stylists, and floral designers.

Yes, we stock a growing range of eco floristry products including biodegradable foam alternatives, recyclable wraps, kraft paper, and more.

Yes. We are an official stockist of Smithers-Oasis products, including Oasis® floral foam, floral mechanics, tools, and packaging. These are professional-grade and widely trusted by florists worldwide.

We deliver across the UK, including England, Scotland, Wales, and Northern Ireland. Some remote areas may take slightly longer.

Delivery charges depend on your order value and delivery location. Standard UK delivery typically starts at £6.99. Orders over a certain value may qualify for free delivery — check our delivery page for the latest details.

Standard delivery is usually next working day. Highlands & Islands postcodes and orders containing aerosols and liquids will typically take 2-3 working days. These options are available at checkout.

At present, we only ship within the UK. For trade or export enquiries, please contact us directly.

Yes, you will receive tracking information once your order is dispatched. You can follow your parcel's journey and estimated delivery time.

Please notify us within 48 hours of receiving your order. We'll resolve the issue quickly with a replacement, refund or correction, depending on the situation.

No. While designed for professional florists, Oasis products are perfect for anyone creating flower arrangements — from beginners to wedding decorators.

We stock a full range including Oasis® floral foam bricks, spheres, wreath rings, spray glue, binding tape, frames, and floral design tools.

Oasis is a trademarked name for wet floral foam, the spongy phenolic foam used for real flower arranging. It soaks up water like a sponge and acts both as a preservative to prolong the life of the flowers and a support to hold them in place.

Oasis is made with OASIS® Floral Foam Maxlife. Floral foam is an open cell plastic. It is a green fine-celled thermoset phenolic plastic foam.

What is the proper way to soak OASIS® Floral Foam Maxlife and how long does it take? ... Let the foam absorb the mixture until it rests at the surface. Do not forcibly submerge, as this will result in dry spots, which deny flower stems of hydration.

Two minutes

Generally speaking, saturation time varies from ten seconds to two minutes. Use the “float soak” method – place the foam on the surface of the water and nutrient mixture. Let the foam absorb the mixture until it rests at the surface.

Yes, providing the Oasis foam is a green coloured foam and is to be used to arrange fresh flowers.

There are hundreds of videos on YouTube

Wet floral foam must be pre-soaked in water so it completely absorbs the water before any fresh flower stems are inserted, while dry foam is used with no water and is only for non fresh flowers (silk or dried flowers).

Floral foam shapes can be soaked either by using a watering can or jug or the shape can be upturned in a bath or large container.

12 months. Depending on how it is stored floral foam can last up to 12 months if stored in a dry dark place. If left in sunlight or damp conditions it can turn very quickly. Soaked floral foam should be used with 1 to 2 weeks.

Oasis Floral Adhesive Tube is perfect for glueing both fresh and artificial floral materials when flower arranging. It is a quick drying glue that is water resistant and can be used to glue a variety of materials for beautiful bouquets.

Dip the flower stem into glue. Place a small dab of glue on a square of plastic. Add a drop of glue to the design area where the flower will sit. Dip the end of the flower stem into the glue. Insert the flower into the design and hold for a few seconds for it to adhere.

SEC foam or Dry Floral Foam is coarse and non-porous, but it is easier to penetrate than foam for fresh flowers. Secure to the bottom of the container with hot glue. Perfect for silk and dried floral arrangements.